Terms and Conditions of Sale / Terms and Conditions of Sale

REFUND POLICY

• Our refund policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot open a dispute for a refund or exchange with the shipping company responsible for delivering your package, in accordance with their terms and conditions.

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and packed in the same condition as when you received it.

• Any shipment or order for which the customer did not purchase refund insurance at the time of the transaction cannot be refunded. In the event of a dispute related to shipping, "Dans la besace du p'tit Poucet.com" disclaims all liability, as this remains the responsibility of the delivery service provider in accordance with Articles 1231-1 and 1217 of the French Code of Civil Procedure . All delivery organizations are required to deliver packages entrusted to them on time, ensuring proper tracking and delivery in good condition.

• Refunds can only be made by the delivery service and under the conditions described in these general terms and conditions of sale (GTC) and after a claim has been opened with these services.

For this reason,

All shipping zones, prices, and pricing conditions regarding shipping costs are detailed on a separate page titled "Delivery Zones, Rates & Conditions," which you can find in the dropdown menu under "FAQ." These same prices are also suggested in a dropdown menu when you confirm your purchases at checkout and proceed to payment. For greater transparency, you can view a summary and breakdown of your payment, including shipping costs and various taxes. These suggested rates and shipping conditions are provided only as examples; you are free to choose the option that best suits your needs in terms of price, refund guarantee, and insurance. The "Dans la besace du p'tit Poucet.com" store cannot be held responsible or obligated to provide a refund if you choose an economy or basic shipping option without compensation. Similarly, if you choose a shipping method without tracking or return receipt, the package may be lost or stolen.

You are and remain free to choose the price and delivery conditions of your product. You can also find these same conditions in the "Return and Refund Conditions" section located in the same drop-down menu. During checkout, if you have any doubts about these conditions, you are reminded to return to this page to read the Terms and Conditions. Therefore, we cannot be held responsible if you fail to read them, even though you are frequently reminded of this.

The site uses a double verification and validation process for both the customer and the customer, in order to protect the customer from any risk of fraudulent or unauthorized purchases and to protect ourselves from cancellations or returns. Any customer who validates their order or purchases twice commits to completing the transaction and will not be eligible for a refund or exchange after receipt if the product is unsuitable or does not meet their expectations. The double validation process ensures that the issue is not due to a handling error, a mistake in the order, a product satisfaction issue, or, as mentioned above, an abusive or fraudulent purchase. Therefore, by this double validation process before purchase, the customer implicitly agrees not to hold Dans la besace du p'tit Poucet.com responsible. Neither to hold Dans la besace du p'tit Poucet.com responsible for any inconvenience or dissatisfaction with the product afterwards, nor consequently to tarnish by any means whatsoever and on any medium whatsoever (social networks, Facebook etc.) the image and integrity of "dans la besace du p'tit Poucet.com" or any persons directly or indirectly attached to it, under penalty of being sued for defamation, harassment, slander and other terms that may be retained by the court.

The customer also has the option of choosing the delivery provider that best suits their needs and expectations from the list of providers offered on the website. This choice of delivery provider can be made during checkout using the drop-down menu that appears, or even beforehand in the various relevant sections of the FAQ drop-down menu.
Therefore, any order placed with the delivery method "Simple parcel delivery"; "Tracked mail delivery" as well as any other delivery service not providing refund guarantees, cannot be refunded.
For shipments marked "Refund up to...", the invoice for your purchase serves as proof of purchase. In accordance with the general terms and conditions of sale and use, you may open a dispute and file a claim with the delivery service you selected to obtain a full or partial refund, depending (as mentioned above) on their delivery and refund terms. You will have reviewed these terms when choosing this particular delivery method. Only packages lost, stolen, or damaged in transit will not be refunded by the delivery service. Photos of your package and its contents may be requested to support any claim or damages.
Therefore, it would be best to take a photo of your package before opening it in order to be able to prove its initial condition upon receipt and its contents afterwards.
Regarding so-called "Ad-Valorem" reimbursements, the conditions are the same as those previously stated above for shipments said to be "Up to...", with the difference that, as provided for in "Ad-Valorem" and "Up to...", the reimbursement is made at full value, and this by the service responsible (Colissimo, Chronopost, UPS etc.) for its delivery.
Your shop "Dans la besace du p'tit Poucet.com" undertakes to send you a photo by SMS or by Email as proof of deposit of your order with the competent services that you will have previously chosen, on which will clearly show the shipping address as well as your tracking number which you can consult on the site of the partner responsible for the delivery that you will of course have chosen.
In the Little Thumb's bag, he will also systematically take a photo of each package before sending it, as well as of its contents (packaging, stuffing, etc.), which he will keep indefinitely in his archives so that his responsibility cannot be engaged in the event of a dispute or legal proceedings.
Similarly, Dans la besace du p'tit Poucet.com cannot be held responsible for anything concerning the duration of deliveries (which are the responsibility of the service mandated for delivery), the condition of receipt of your orders or any losses or thefts.
Therefore, Dans la besace du p'tit Poucet.com cannot be obligated to refund any items or orders whatsoever for any dispute(s) related to the responsibility of a third party, partner, organization, company or institution external to "Dans la besace du p'tit Poucet.com"

Items are non-returnable and non-refundable unless there is proof of damage caused by the carrier (in which case, the carrier or transport company will reimburse the item. See conditions above):

• Products conform to their descriptions.
• Gift cards
• Books
• Some health and personal care items
• Oracle & pendulum
• Rare item and limited edition

To complete your return, we need a receipt or proof of purchase.

Please return your purchase in the same packaging as when you received it from us. In some situations, refunds are not available.

• The items conform in every respect to their descriptions in the photos provided on the website.
• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette or vinyl record that has been
• open
• Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

Refunds (if applicable)

Once we have received and inspected your return, we will send you an email to let you know that we have received your returned item.
As the person affected by the damage or dispute incurred due to the services involved in the delivery of your package, you will be responsible for contacting the claims department related to the delivery of your order. To expedite the process with the relevant services, Dans la besace du p'tit Poucet, in accordance with its customer satisfaction policy, offers to contact the claims department on your behalf to report the damage so that you can be reimbursed as quickly as possible (if you meet all the eligibility conditions mentioned above) and to keep you informed of each step of the procedure.
We remind you that "Dans la besace du p'tit Poucet" offers to help you with these steps and contact, but will in no case do it for you and cannot be held responsible for your non-reimbursement if applicable or if you do not meet the necessary conditions for eligibility for reimbursement.
Final reminder: Dans la besace du p'tit Poucet cannot be obligated or forced to reimburse any customers under the terms discussed above, nor can it be compelled to exchange merchandise. It should also be noted that for any unjustified refunds, non-refundable fees retained by the payment processing companies will be automatically deducted from your refund.
By accepting these terms and still making a purchase from this online store, you agree not to hold "Dans la besace du p'tit Poucet" responsible, nor to tarnish the reputation of "Dans la besace du p'tit Poucet" without risking legal action before all competent courts for defamation, harassment, or other offenses.

Late or missing refunds (if applicable)

If you have not yet received a refund, please check your bank account again.
Next, contact your credit card company; it may take some time before your refund is officially issued.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have done all of this and you still haven't received your refund, please contact us at: danslabesaceduptitpoucet@hotmail.com

Exchanges (if applicable)

We will replace your item only once the refund process is complete. If you wish to receive a replacement item before the refund process is complete, you will unfortunately have to pay for the new purchase and then wait for your refund from your parcel delivery service (the same one you chose to deliver your order). If you need to exchange it for the same item, please email us at Danslabesaceduptitpoucet@hotmail.com.
We will exchange it for the same item subject to available stock; if it is not possible to exchange it for an identical item (rare pieces or limited editions), we will offer you other items that may satisfy you.

Gifts
If the item was marked as a gift when you purchased it and shipped it directly, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the giver received the order to give to you later, we will send a refund to the giver and they will inquire about your return.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
Depending on where you live, the time it takes for the exchanged product to reach you may vary.

If you are shipping an item worth more than €50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Note: Regarding items that no longer match the description on our website and the product photos (products damaged in our warehouse before shipment), we may be able to arrange an exchange with the customer if they can be contacted to discuss the exchange details. If the customer is unavailable, they will automatically be refunded for the missing item(s). Please note that refunds can sometimes take between 4 and 7 days depending on the bank.

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Regarding delivery times, your online store "Dans la besace du p'tit Poucet" undertakes to post your order or hand it over to any other delivery service of your choice as soon as your payment is received and without further delay.
However, "Dans la besace du p'tit Poucet" cannot in any way be held responsible for any delivery delays related to the service responsible for shipping.
Similarly, your online store "Dans la besace du p'tit Poucet" cannot under any circumstances be held responsible for any loss(s) or theft(s) during shipping.
To protect against all these eventualities, your online store "Dans la besace du p'tit Poucet" will send you, as mentioned above, a photo by email or SMS, proof of the deposit of your order with all the necessary information visible on it (sending address, day and time of deposit, amount, value and insurance (if insurance taken out), compensation number and package tracking).