CGV / CGR

REFUND POLICY

• Our refund policy lasts 14 days. If 14 days have passed since your purchase, we will unfortunately not be able to open a dispute file for reimbursement or exchange with the services responsible for the delivery of your package in accordance with their T&Cs.

• To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging and packaged in the same conditions as when received.

• Any shipment and order that has not been subject to the subscription of reimbursement insurance taken out by the customer during the transaction cannot and will not be refunded. In the event of a dispute linked to delivery, "Dans la besace du p'tit Poucet.com" declines all liability, remaining the responsibility of the service provider ensuring delivery in accordance with articles 1231-1 and 1217 of the Code of Civil Procedure. . Ordering any delivery organization to deliver the packages given to them on time, ensuring proper tracking and delivery in good condition.

• Refunds can only be made by the delivery service and under the conditions described in these general conditions of sale GTC and after opening a complaint with these services.

For this reason,

All shipping zones as well as the prices and pricing conditions concerning the amount of shipping costs are detailed for you in another page entitled "Delivery zone, Prices & Conditions" which you can find in the drop-down menu in "FAQ" . These same prices are suggested to you in a drop-down menu when validating your purchases at checkout and switching to the payment method. For greater transparency, you can see the summary and details of your payment including shipping costs and various taxes. These proposed prices and delivery conditions are only suggestions, but you remain free to choose the formula best suited to you in terms of price and reimbursement and insurance guarantee. The store "Dans la besace du p'tit Poucet.com" cannot therefore be held responsible or even obliged to reimburse you if you had chosen an eco or basic formula without compensation. Likewise, if you chose the mode without tracking or without AR, the package could be lost or stolen.

You are and remain free to choose the price and delivery conditions of your product . You can also find these same conditions in the section concerning “Return and refund conditions” located in the same drop-down menu. When you go to checkout, if you have any doubt about these conditions, you are reminded to return to this page in order to read the T&Cs . Therefore we cannot be held responsible if you fail to read them although you are reminded of this very often.

The site is equipped with a double verification & validation for and by the customer, in order to protect the customer from any risk of fraudulent purchase or without their knowledge and to protect ourselves from cancellation or withdrawal. Any customer having therefore validated twice his order or his purchases undertakes to complete this operation and will not be able to be reimbursed or obtain an exchange on his order after receipt for the reasons that the product does not please him or does not suit him. double validation is there to ensure that it is neither an error in handling, ordering or product satisfaction or as said above, an abusive or fraudulent purchase. So, by this principle of double validation before purchase, the customer de facto undertakes not to blame Dans la besace du p'tit Poucet.com. Neither to hold Dans la bage du p'tit Poucet.com responsible for any inconvenience or non-satisfaction with the product afterwards nor consequently to tarnish it by any means whatsoever and on any medium whatsoever (social networks, Facebook etc.) the image and integrity of "dans la besace du p'tit Poucet.com" or all persons directly or indirectly attached to it, under penalty of being sued for defamation, harassment, slanderous remarks and other terms that may be detained by the courts.

The customer also has the possibility to choose from among the delivery providers offered on the site the one that suits him most and best meets his expectations. This choice as to the provider responsible for delivery can be made during checkout in the menu drop-down menu that is displayed, or even upstream in the various sections relating to it in the FAQ on the drop-down menu
Therefore, any order placed with the delivery method “Simple parcel delivery” ; “Tracked mail delivery” as well as any other delivery service that does not provide reimbursement guarantees cannot de facto be reimbursed.
For shipments marked "Reimbursement up to..." , the invoice for your purchase being authentic and according to the general conditions of sale and the general conditions of use, you can open a dispute and a complaint file with the service of the delivery that you have chosen to obtain a full or lump sum reimbursement, according to (as said above) their delivery and reimbursement conditions. Conditions of which you will have become aware by subscribing to this particular delivery method rather than another. Only will not be reimbursed by the delivery service, packages lost, stolen or damaged during delivery. Photos of your package and its contents may then be requested from you in order to assert any dispute or damage.
Therefore it would be preferable to take a photo of your package before opening in order to be able to prove its initial condition upon receipt and its contents subsequently.
Concerning so-called "Ad-Valorem" reimbursements, the conditions are the same as those previously stated above for so-called "Height of..." shipments, with the difference that as provided for in "Ad-Valorem" and " Height of..." , the reimbursement is made at value therefore in full, and this by the service responsible ( colissimo , chronopost , ups etc.) for its delivery.
Your store "Dans la besace du p'tit Poucet.com" undertakes to send you a photo by SMS or Email as proof of submission of your order to the competent services that you have previously chosen, on which will appear very clearly the shipping address as well as your tracking number which you can consult on the website of the partner responsible for delivery that you will of course have chosen.
In Little Poucet's Bag will also systematically take a photo of each package before sending as well as its contents (packaging, jams, etc.) which he will keep for an indefinite period in an archive so that he cannot be held responsible. in the event of a dispute or litigation proceedings.
Likewise, Dans la besace du p'it Poucet.com cannot be held responsible for anything concerning either the duration of delivery (which is the responsibility and responsibility of the service mandated for delivery), or the status of receipt of your orders or losses or theft.
Therefore Dans la bage du p'tit Poucet.com cannot be obliged to reimburse any items or orders whatsoever for any dispute(s) whether linked to the responsibility of a third person, partner, organization, company or institution external to “Dans la bagsace du p’tit Poucet.com”

Items cannot be returned or refunded unless there is proof of deterioration linked to the carrier (in the latter case, refundable by the carrier or transport organization. See conditions above):

• Gift cards
• Books
• Certain health and personal care items
• Oracle & pendulum
• Rare pieces and limited editions
• Essential oils or treatment or massage oils
• Incense
• Objects having undergone one or more modification(s) of the initial state at the request of the buyer. Stones mounted in jewelry, pendulums or reworked from their initial form.

To complete your return, we need a receipt or proof of purchase.

Please return your purchase to us in the same packaging conditions as when you received it from us.

In certain situations, are not reimbursed

• Book with obvious signs of use
• Any item that is not in its original condition is damaged or missing parts for reasons not due to our error
• Certain health and personal care items
• Oracle & pendulum
• Rare pieces and limited editions
• Essential oils or treatment or massage oils
• Incense
• Objects having undergone one or more modification(s) of the initial state at the request of the buyer. Stones mounted in jewelry, pendulums or reworked from their initial form.
• Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Being the victim of the damage or dispute suffered by the services linked to the delivery of your package, you will be responsible and responsible for contacting the complaints services linked to the delivery of your order. To speed up the procedure with services related to this incident, Dans la besace du p'tit Poucet.com in its customer satisfaction policy may and intends to contact you with the claims services to assert the damage so that you are reimbursed as soon as possible. promptly (if you meet all the conditions mentioned above for eligibility for reimbursement) and to keep you informed of each step of the procedure.
We remind you that "Dans la besace du p'tit Poucet.com" aims to help you with these procedures and making contact, but will under no circumstances do it for you and cannot be held responsible for your non-reimbursement where applicable or if you do not meet the necessary conditions for eligibility for reimbursement or if your dispute is not processed by the services concerned.
Final reminder: Dans la sasace du p'tit Poucet cannot be obliged or forced to reimburse any customers whatsoever according to the terms discussed above, nor can it be forced to exchange goods.
By accepting these terms and purchasing nevertheless from this online store, you agree not to hold "Dans la besace du p'tit Poucet.com" responsible, nor to sully the reputation of "Dans la besace du p' tit Poucet.com" without risking finding yourself brought to justice before all competent courts for defamation, harassment or other but also assuming full responsibility for any dispute linked to external causes independent of our own will.

By continuing on this site and purchasing in our store, you de facto accept all the provisions, notices, articles and conditions of operation of our site and online store.

Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account again.
Next, contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is mailed.
If you have done all of this and still have not received your refund, please contact us at: labesaceduptitpoucet@hotmail.com

Exchanges (if applicable)
We undertake to replace your item only once the reimbursement procedure is "Completed". If, however, you wanted to have a replacement item before the reimbursement procedure "Completed", you would unfortunately be obliged to pay for this new purchase and then wait for your reimbursement, from your parcel delivery service (the same one you chose to deliver your order). If you need to exchange it for the same item, send us an email to labesaceduptitpoucet@hotmail.com and send your item to 29 Rue de Verdun 51100 Reims
We will exchange for the same item while stocks are available. If it is impossible to exchange for an identical item (rare pieces or limited editions), we will offer you other items that may satisfy you.

Gifts
If the item was marked as a gift when you purchased it and shipped it directly, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or if the giver received the order to give to you later, we will send a refund to the giver and they will inquire about your return.

Delivery
To return your product, you must send your product to: "Dans la besace du p'tit Poucet.com" 29 Rue de Verdun 51100 Reims

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.
Depending on where you live, the time it takes for the exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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Concerning delivery times, your online store "Dans la besace du p'tit Poucet" undertakes to post your order to you or deliver it to any other delivery service of your choice upon receipt of your payment without further delay. .
However, “Dans la besace du p'tit Poucet.com” cannot under any circumstances be held responsible for any delay in delivery linked to the service responsible for delivery. See the “Shipping costs & Delivery times” section in the “FAQ” drop-down menu for indicative delivery times.
In the same way, your online store "Dans la besace du p'tit Poucet" cannot under any circumstances be held responsible for any loss(s) or theft(s) during the forwarding.
In order to protect yourself from all these eventualities, your online store "Dans la besace du p'tit Poucet.com" will send you as said above, in a photo by Email or by SMS, proof of the deposit of your order with all the necessary information visible above (shipping address, day and time of deposit, value and insurance amount (if insurance taken out), compensation number and package tracking)